Do work that makes people healthier

About the role

WellnessConnect is growing, and we are adding an Account Executive to our San Diego team. This is a consultative, relationship-driven role rather than a high-volume transactional one. Our buyers are HR directors, benefits managers, and CFOs who need to justify every dollar of spend, so the conversation is about measurable outcomes: lower absenteeism, better retention, and a benefits line employees genuinely value.

You will be supported by an established inbound lead engine, a marketing team that produces collateral and ROI calculators, and a sales engineer who can run product demonstrations with you. Your job is to build trust, diagnose the prospect's real problem, and guide them to the right program configuration.

This role reports to the Sales Director and works closely with our Account Management and Coaching teams to ensure a clean handoff after signature.

What you will do

• Manage the full sales cycle from inbound lead through signed agreement
• Run discovery calls with HR, benefits, and finance stakeholders
• Deliver product demonstrations tailored to each prospect's population and budget
• Build and present ROI projections using our proprietary calculators
• Prepare proposals and pricing for the Essentials, Core, and Complete programs
• Maintain accurate pipeline data and forecasting in the CRM
• Partner with Account Management on a smooth post-sale transition
• Represent WellnessConnect at industry events and benefits conferences
• Meet or exceed quarterly new-logo and revenue targets

What we are looking for

• 3+ years of B2B sales experience, ideally selling to HR or benefits buyers
• Demonstrated record of hitting or exceeding quota
• Comfort presenting to senior stakeholders both virtually and in person
• Strong written communication skills - our buyers expect clear, concise proposals
• Ability to manage a multi-touch, 30 to 90 day sales cycle without losing momentum
• Proficiency with a CRM (we use a custom pipeline built on our own platform)
• Bachelor's degree or equivalent professional experience
• Willingness to travel occasionally for client meetings and conferences

What we offer

• Medical, dental, and vision coverage
• 401(k) with company match
• Generous paid time off and paid holidays
• Free access to the full WellnessConnect program, including coaching
• Ongoing professional development and sales training
• Hybrid schedule with a home-office stipend
• A genuinely healthy culture - we practice what we sell

About the role

We are looking for an IT Support Specialist to join our technology team in San Diego. WellnessConnect runs a web-based wellness platform serving employer clients and their employees, along with the internal systems that support sales, coaching, and account management.

This is a broad, hands-on role. On any given day you might be provisioning laptops for new hires, troubleshooting a client's single sign-on configuration, tightening a firewall rule, or documenting a process so the next person does not have to figure it out from scratch. You will have real ownership over the internal environment and direct exposure to the production platform.

The right person is patient with people and rigorous with systems - someone who fixes the immediate problem and then asks why it happened.

What you will do

• Serve as first-line support for employee hardware, software, and account issues
• Provision, configure, and retire employee workstations and mobile devices
• Administer Microsoft 365, email, file sharing, and identity/access management
• Support the Windows Server environment, including IIS and scheduled tasks
• Assist with network administration: switches, firewalls, VPN, and wireless
• Maintain an accurate asset inventory and up-to-date documentation
• Support security hygiene: patching, endpoint protection, and access reviews
• Escalate and coordinate with senior engineers on platform-level issues
• Help onboard new employees with accounts, devices, and access

What we are looking for

• 2+ years in an IT support, help desk, or systems administration role
• Strong working knowledge of Windows 10/11 and Windows Server
• Experience with Microsoft 365 administration and Active Directory
• Familiarity with networking fundamentals: DNS, DHCP, TCP/IP, VPN
• Ability to troubleshoot methodically and document what you find
• Clear, friendly communication with both technical and non-technical colleagues
• Ability to lift and move equipment up to 50 lbs
• CompTIA A+, Network+, or similar certification preferred but not required

What we offer

• Medical, dental, and vision coverage
• 401(k) with company match
• Generous paid time off and paid holidays
• Certification and training reimbursement
• Free access to the full WellnessConnect program
• On-site role with a stable, established team

About the role

Our Member Services team is the human face of the platform. When an employee cannot find their wellness incentive, cannot sync a fitness device, or simply wants to know how to join a challenge, you are the person who helps them.

This role sits at the intersection of customer service and health promotion. You will learn our programs deeply enough to answer substantive questions about challenges, coaching, incentives, and biometric screenings, and you will pass along patterns you notice so we can fix root causes instead of repeating the same answer.

We measure success on resolution quality and member satisfaction, not on call volume or script adherence. If you enjoy helping people and take pride in getting to a real answer, you will do well here.

What you will do

• Respond to member inquiries by phone, email, and in-platform messaging
• Troubleshoot account access, device syncing, and incentive tracking issues
• Explain program features, challenge mechanics, and reward structures clearly
• Document every interaction accurately in the support system
• Escalate technical issues to IT with clear reproduction details
• Support employer administrators with member rosters and reporting questions
• Identify recurring issues and recommend product or documentation improvements
• Maintain a warm, professional tone even with frustrated members
• Meet service-level targets for response time and resolution

What we are looking for

• 1+ year of customer service experience, ideally in a contact center or SaaS environment
• Excellent written and verbal communication in English
• Comfort learning a feature-rich web platform and explaining it simply
• Patience, empathy, and steady judgment under pressure
• Reliable organization and follow-through on open tickets
• Ability to work a standard Monday through Friday schedule
• Bilingual English/Spanish is a strong plus
• High school diploma required; associate or bachelor's degree preferred

What we offer

• Medical, dental, and vision coverage
• 401(k) with company match
• Generous paid time off and paid holidays
• Free access to the full WellnessConnect program, including coaching
• Clear path to senior and team-lead roles
• Hybrid schedule after initial training